Shipping policy
Last updated: 8 October 2026
1. Production and processing
Most of our products are custom-made. An order goes into production once payment has been confirmed.
Estimated production time: 3-5 working days.
If more than 10 items are ordered, production may take a little longer. At busy times (e.g. around holidays) production time may be longer.
2. Shipping methods and delivery time
We ship orders with Pósturinn (Iceland Post).
Estimated delivery time within Iceland: 1-3 working days after the shipment leaves us.
If tracking is available, you receive a tracking number when the shipment is registered.
You can also collect your order from us at Hólmbergsbraut 9a, 230 Reykjanesbær.
3. Shipping costs
Free home delivery anywhere in Iceland is included with all orders.
If you would rather receive the shipment in a parcel locker, for example if the house is poorly marked, you pay for it and the price is shown when you complete your order.
Return postage: When you send a product back to us under the Refund policy, we pay the postage.
4. Wrong address or undelivered shipment
You are responsible for making sure all information, including the address, is correct.
If a shipment comes back to us because of a wrong address, because it was not accepted, or for other reasons due to incorrect information, you may have to pay to have it sent again.
5. Damage in transit
The product is our responsibility until you have received it (Article 14 of Act No. 48/2003 on Consumer Sales). If a shipment arrives damaged:
- Contact us at sm@skiltiogmerkingar.is as soon as possible after you receive the shipment, preferably with a photo of the damage. Notice within two months of noticing the damage is always considered prompt enough, as long as the final time limit has not passed. The final time limit is generally two years from receipt (Article 27 of Act No. 48/2003; see section 4 of the Refund policy).
- Send photos of the product and packaging.
We assess the case and offer an appropriate solution (e.g. a new product made or a new shipment) at no cost to you. If we need the damaged product back, we pay the postage.